- WFO: https://oaccess.verint.com/LicenseActivator/Activate.aspx
- Reference: Avaya Workforce Optimization - System Administration Guide (Avaya_WFO_V15_2_System_Administration.pdf)
- ACR: https://oaccess.verint.com/acr/
- Reference: https://support.avaya.com/ext/index?page=content&id=SOLN258246
- Reference: Avaya Contact Recorder - Planning, Installation and Administration Guide (acradmin_en.pdf)
I spend sometime trying to find these links. They should probably send it out when they generate the license emails instead of burying it inside documentation.
ACR - Avaya Contact Recorder
WFO - Workforce Optimization (generally refers to their Quality Management (QM) module)